Shipping & Returns Policy

At Planet Office, we are dedicated to ensuring your satisfaction with our products and services. Please review our comprehensive Shipping and Returns Policy for a transparent understanding of our processes:

Shipping Policy:

1. Order Processing:

• Once an order is placed on our website, it will be processed within same or next business days.
• Orders placed before 14:00 on a business day will be processed the same day; orders placed after 14:00 will be processed the next business day.

2. Shipping Methods:

• We offer standard shipping option.
• Shipping rates are fixed at ₹80 for order value below ₹2000 before taxes for Ahmedabad region and delivery times are calculated at checkout based on the selected product.
• Shipping is free for orders value above ₹2000 before taxes.

3. Order Tracking:

• Customers will receive a confirmation email once the order has been shipped with estimated delivery period.

4. Shipping Destinations:

• We currently offer shipping within Ahmedabad and Gandhinagar region.

5. Shipping Delays:

• In the event of unforeseen circumstances causing delays, customers will be promptly notified, and we will make every effort to resolve the issue.

Returns Policy:

1. Eligibility:

• To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
• Returns are accepted within 07 days from the date of delivery.

2. Return Process:

• To initiate a return, please contact our customer support team at connect@planetoffice.in or call at +91 635-635-6985 within the stipulated return period.
• Our team will provide instructions on returning the item, including the return shipping address.

3. Return Shipping:

• We commit to delivering high-quality products. If you receive a damaged, defective or incorrect item, contact our customer support within 48 hours for prompt resolution, whether it's a replacement, refund, or exchange.
• Our return policy allows you to return damaged, defective or incorrect products within 07 days of delivery. Refunds or replacements are processed promptly upon inspection of returned items, ensuring customer satisfaction.

4. Refund Process:

• Refunds will be processed within 02 business days upon receiving and inspecting the returned item.
• Refunds will be issued to the original payment method.

5. Non-Returnable Items:

• Certain items, such as personalized, perishable or other such goods, are non-returnable unless damaged or defective.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately, providing details and photos, and we will arrange for a replacement or refund.

7. Cancellation Policy:

• Orders can be canceled within 48 hours of placement by contacting our customer support team.

8. Exchange Policy:

• We currently do not offer direct exchanges. Customers can return the unwanted item for a refund and place a new order for the desired item.

9. Contact Information:

• For any questions or concerns regarding shipping or returns, please contact our customer support team at connect@planetoffice.in or call us at +91 635-635-6985.

Our Shipping and Returns Policy is designed to ensure a seamless and positive experience for our customers. We appreciate your trust in Planet Office, and we are here to assist you throughout your shopping journey.

Thank you for choosing Planet Office.